CONFIRM OR CANCEL APPOINTMENTS THROUGH TEXTING

In November, UHC introduced appointment reminders through text messaging. Confirming patient appointments through NextGen Messaging allows UHC to send communications to patients via phone and text, giving them the opportunity to confirm or cancel.

Norma Macedo, Director of Patient Programs, said, "These changes are all in line to better serve our patients by communicating with patients via diverse channels, improving access by driving new appointments, and increasing overall patient engagement and satisfaction."

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